Returned items must be unused, in their original packaging and packed as they were when they left our warehouse. Failure to do so may result in damage to the goods rendering them unsellable. The customer is responsible for return and initial delivery charges. All returns must have a valid Return Authorization number, including original bill or invoice.
Any merchandise that is refused and/or disputed with the credit card company (Visa, Master Card, Discover, American Express), such as using “did not receive the merchandise” is still subject to being charged for the purchase and any additional charges that may incur due to such negligent or malicious action(s). The cardholder is committing a fraudulent act and/or misrepresentation and the credit card will be further charged. Accordingly, the buyer will be invoiced if a credit card was not used in the order transaction. Residential delivery is subject to a “left at door” policy by the carrier and will be considered DELIVERED as per the carrier status of the shipment. DLJ can request signature for Residential Deliveries but cannot guarantee such.
Returns of UNUSED standard merchandise will be a minimum of 30% of the cost of the merchandise for restocking, less shipping and handling charges. Shipping and Handling charges will not be credited.
• We recommend using a shipping method that provides insurance and tracking so you can check the status of your return. You are responsible for loss and damage.
• Please allow 10-15 business days after it’s received to inspect your return and process your refund. Allow a minimum of 30/45 days for the return/credit process and posting for a credit card you will be credited in the same manner as the original purchase was made, i.e. if you paid by credit card, your credit card will be credited with the amount.
The purchase-refund, less any exchange/return/restocking fees, will be made within 30 days of return, and may be delayed due to any damage claim by the carrier.
Refunds will be made in accordance with the following:
Refund will be issued minus any applicable damage and/or repacking fee. Exchanges are on case by case basis. Repacking fee of 30% will be applied to returns not in original packaging. Items shipped with "Free Delivery" will have incurred delivery charges from courier deducted from refund amount.
We are unable to issue refunds for products returned that are refused at the destination, soiled, damaged or missing parts.
Shipping and Handling charges are not refundable, including residential fees.
Orders with a status of "Shipped" cannot be canceled, they must be returned. When the status changes from Processing to Shipped, it means that your order has left DLJ distribution facility and is on its way. Tracking numbers and other information may not be available until your shipment arrives at the carrier regional center. Cancelled orders are treated the same as returns and will comply with return policy.